Top VoIP Providers and Services for Business in 2024

 Nowadays, staying connected is key for businesses. Voice over Internet Protocol (VoIP) is leading the way in modern business phone systems. It offers great features like video calls and text chat¹. Here's a look at the top VoIP services for businesses in 2024.

Looking for a VoIP system? This detailed guide will help. We'll cover the best VoIP providers for 2024. You'll find out about costs, call quality, and the best features for all business sizes². Plus, we've used expert reviews and data to ensure you're making a smart choice.

Key Takeaways

• VoIP has become the preferred business telephony solution, offering advanced capabilities and cost savings.
• Ooma, with its high market share, is a top choice among VoIP providers. It's well-loved in the industry, with the most Business Choice awards and very satisfied customers².
• 3CX and Avaya are also doing well in the 2024 VoIP market. 3CX has made a huge leap to the second spot, right after Ooma².
• Switching to VoIP phones can save businesses quite a lot, between 30% and 50%³.
• The market for VoIP solutions is growing fast. Soon, by 2025, it's expected to reach $55 billion¹. This just shows the increasing need for cloud-based communication among businesses.

What is VoIP?

VoIP stands for Voice over Internet Protocol. It's a new internet phone service. With VoIP, people can talk on the internet instead of using old phones⁴. This technology changes sound into digital signals. Then, it sends these signals over a broadband internet connection. This new way of calling is cheaper and comes with more features than traditional phones⁴.

Session Initiation Protocol (SIP) vs. VoIP

SIP does more than just voice calls. It can handle videos, sharing files, and more. It's a part of VoIP technology that makes different kinds of communications possible⁴. SIP manages the beginning, changing, and ending of communication sessions. This means people can easily talk and work together using different tools and devices⁴.

VoIP lets us make calls online. SIP makes the whole system work well. This is important to know for companies that want to use VoIP technology fully. And for using sip trunking well⁴.

"VoIP is the protocol used for making voice calls over the internet, while SIP is the technology that enables the underlying cloud communications infrastructure to support these VoIP calls, as well as other data-driven features."

Best VoIP Services for 2024

Finding top voip providers or best voip services for businesses is always changing. Based on expert reviews and data, some cloud-based systems are leading choices for companies in 2024.

Ooma: Best Overall Business VoIP

Ooma Office is a strong top voip provider for small to medium companies. It comes with features like unlimited calls in the U.S. and Canada. You'll also get a virtual receptionist and HD voice quality. Plus, it works with popular business tools. Also, there's a free 30-day trial to try it out⁵.

RingCentral MVP: Best for Enterprise-Class Call Volumes

RingCentral MVP is top for businesses needing high enterprise voip solutions. It's priced from $20-$45+ per user each month⁵. This solution offers unlimited video meetings and team chat. It works smoothly with Microsoft 365, Google Workspace, and different CRM systems. With a 99.999% uptime, it's very reliable for large companies⁶.

Several other options are out there too, such as Zoom Phone, Vonage, Nextiva, Dialpad, and OpenPhone. They each have different prices, features, and support to meet various business needs⁵.

VoIP Provider	Monthly Price Range	Free Trial	Toll-Free Numbers
RingCentral	$20-$45+ per user, per month5	14-day free trial5	Yes5
Zoom	$10-$20+ per user, per month5	Available with higher tiers5	With higher tiers5
Vonage	$19.99–$39.99+ per line, per month5	Not specified5	Available with a plan5
Nextiva	$30.95-45.95+ per user, per month5	Demos only5	Yes5
Dialpad	$23-$35+ per user, per month5	Available with some plans5	Yes5
OpenPhone	$19-$33+ per user, per month5	Available with some plans5	Yes5
Intermedia Unite	Pricing available upon request5	Available5	Available for purchase5
8x8	Pricing available upon request5	Available5	Yes5
Google Voice	$10-$30 per user, per month5	Free phone numbers always available5	Not specified5

When choosing the best voip services, businesses need to look at pricing, features, customer support, and how well it integrates with their systems. The providers above give lots of options for different business needs.

Factors to Consider When Choosing a VoIP Provider

The global VoIP market is growing fast. It may hit $95 billion by 2027⁷. In 2022, it was already over $40 billion⁷. Making the right choice for your business is vital. There are three main types of VoIP providers⁷. They offer different services that can suit your business. It's important to look at certain factors when choosing a VoIP partner:

1. Call Quality and Reliability: Good call quality is key for a positive customer experience. It depends on things like internet speed and the technology a provider uses⁷. Check that your chosen provider's systems match your business needs⁷.
2. Feature-Rich Services: Look for providers offering useful features. These can include call forwarding, voicemail, and team conferencing⁷.
3. Cost-Efficiency: Think about costs like installation, phone bills, and support. VoIP can save you money, up to 60% less than older systems⁸.
4. Security and Compliance: Ensure your chosen provider is committed to keeping your data safe. This includes regular checks and secure networks⁷.
5. Scalability and Flexibility: Choose a VoIP system that can grow with your business easily⁷.
6. Customer Support: Quality customer service is crucial. Most providers offer free support to fix issues quickly⁷.

Evaluate these aspects carefully. This will help you choose a VoIP provider that is right for you. They should meet your communication needs, fit your budget, and support your business's future growth⁷⁹⁸.

Factors	Importance
Call Quality and Reliability	High
Feature-Rich Services	High
Cost-Efficiency	High
Security and Compliance	High
Scalability and Flexibility	High
Customer Support	High

Taking the time to consider these factors will lead you to the best VoIP provider for your company. It will tailor to your communication needs and contribute to achieving your business goals⁷⁹⁸.

VoIP Cost and Pricing Models

Voice over Internet Protocol (VoIP) phone systems cost businesses differently. Factors like service type, user number, and features play a big role. In general, cloud-based VoIP setups are cheaper than having the system on-site. They usually cost between $25 and $35 per line each month¹⁰.

How to Reduce VoIP Costs

Upgrading to VoIP can save companies a lot of money, up to 90%. This is compared to traditional phone services¹⁰.

The costs of VoIP can be recurring or one-time. Recurring costs include your subscription, fees per user, rates for calls made, and any extra features. Then, there's the one-time expense for the setup, equipment, and training¹⁰.

To cut costs further, there are a few strategies to consider:

1. Choosing a cloud-based VoIP system is often cheaper than having one in your office. It's generally split between the number of phones and lines you need. This means each phone would cost about $15 a month and each call line $10 a month¹¹.
2. Make sure to pick only the VoIP features your business really needs and skip the rest. Starting at $10 per user each month, a basic hosted service could work for you¹².
3. Signing a long-term deal with your VoIP provider could get you a discounted rate or wave setup fees¹¹.
4. Your internet must be strong enough to handle VoIP calls. A good, reliable internet plan can cost between $50 to $350 a month¹².
5. Think about all costs, including any upgrades you might need, to truly understand what VoIP will cost your business¹¹.

By looking closely at VoIP costs and using smart strategies to save, companies can lower their expenses. They can then enjoy the benefits of advanced communication systems¹⁰.

"VoIP usage is projected to grow by 35% through 2036, indicating a significant upward trend in business adoption of VoIP technology."¹⁰

Getting the right VoIP contract is key to saving money and getting good service. Details like how long the contract is, termination fees, and service promises matter¹⁰.

Cost Category	Typical Pricing
VoIP phone extension	$15 per month
Additional extension device	$3 per month
Call recording	$3 per month
Virtual extensions and conference bridges	$3 per month each
Call path (outside line)	$10 per month
911 registration fee	$2.99 per month per account
Managed firewall service	$150 per month
VoIP phone hardware	$150 to $200 per phone
Phone installation labor	$50 per phone
Number porting fee	$25 per number

Managing these VoIP costs well helps businesses plan their budgets better¹¹¹⁰¹².

Call Quality and Uptime Considerations

Choosing a VoIP service for your business means looking at voip call quality and voip uptime. You must know what factors affect your VoIP system. This way, you can pick the best service for you.

Being careful of network congestion is important because it can cause issues like delays and dropped calls¹³. Using Quality of Service (QoS) helps keep your phone calls clear¹⁴. The VoIP provider's choice of audio codecs also matters. Better codecs make calls sound better¹⁴.

What you use to make calls is key. Make sure your mic and speaker are top-notch¹⁴. This ensures you hear and are heard clearly. Look for features like noise cancellation to improve the call quality¹⁴.

The VoIP provider's network is critical for good service. Check their history and how they ensure quality and stability¹⁴. Service level agreements (SLAs) matter. They show the guarantee you get with the service¹⁴.

VoIP Provider	Call Quality Rating	Uptime Rating
RingCentral MVP	4.4/5	4.4/5
Nextiva	4.4/5	4.4/5
Vonage	4.1/5	4.1/5
Zoom Phone	4.2/5	4.2/5
Dialpad	4.3/5	4.3/5
8x8	4.1/5	4.1/5

Cloud-based VoIP has many pros, like saving money and growing easily. But, there are downsides to watch out for, like safety and fitting with other systems¹⁵. Focus on strong safety, good training, and making your internet solid. That will help you enjoy all the good things about cloud phones¹⁵.

Assessing Provider Call Quality and Uptime

When you look at VoIP providers, checking their call quality and uptime is key. You can do this by looking at vital metrics. These show the provider's reliability and what users experience¹⁶.

1. Call Quality: Choose providers that have HD voice, adjust bandwidth automatically, and keep latency low. This ensures calls are clear and don't break up. Check customer reviews and benchmarks to learn about the provider's call quality¹⁷.
2. Uptime: For smooth business operations, choose a provider offering at least 99.9% uptime. This is the standard for VoIP services¹⁶.
3. Scalability: It's important that your VoIP system can grow or shrink easily as your business does. Pick providers that can adjust for more users or calls without trouble¹⁶.
4. Integrations: Look for VoIP services that can work well with your current software. This includes tools like CRM systems. Good integration makes work smoother and increases productivity¹⁶.
5. Security: Choose a VoIP system that takes your security seriously. It should use strong encryption and have options like multi-factor authentication. This keeps your business's talks safe¹⁶.

Metric	Industry Standard	Why It Matters
Call Quality	HD voice, low latency	Ensures clear and uninterrupted calls for a positive user experience
Uptime	99.9% minimum	Crucial for business continuity and reliable communication
Scalability	Easily scale up or down	Accommodates changes in user base and call volume as your business grows
Integrations	Seamless integration with business software	Streamlines operations and improves productivity
Security	High-level encryption, multi-factor authentication	Protects sensitive business communications

By looking closely at these metrics, you can pick a VoIP provider that fits your business well. It will ensure you get reliable and high-quality communication services¹⁶.

"Reliable uptime and consistent call quality are essential for businesses that rely on VoIP systems for their day-to-day communication needs." - Industry Expert

Key Features to Look for in VoIP Services

Looking for a VoIP provider for your business? You should think about the features that can boost your communication. These can be simple or more complex. Knowing what each type offers helps you pick the right VoIP for your needs.

Standard VoIP Features

Every VoIP provider will give you some basic tools. If you want to update how your business talks, start with these. Key standard features to check are:

• Automated attendant for easy navigation through options to the right place.
• Caller ID so your team knows who's calling.
• Call holding for when you need to pick up another call.
• Call queuing to hold calls and send them to team members as needed.
• Helpful music or messages while callers wait, thanks to Music on Hold.
• Change what callers hear with Custom Ringback tones.

Advanced VoIP Features

Want more than the basics? Many providers also offer cool extras for better communication. These include:

1. Hot desking lets employees use any desk phone with their settings.
2. Call flipping moves calls easily between devices, like from desk phone to cell.
3. Conferencing tools for video calls, screen sharing, and teamwork.
4. Integrations link your VoIP to popular software and tools your business uses.
5. Call monitoring lets managers listen to calls, coach team members, and give feedback.
6. Call whispering allows managers to give agents tips without the caller hearing.
7. Call barge means managers can join a call if they need to.
8. Transcriptions turns voice messages into text for easier record-keeping.
9. Call recording keeps calls for training, quality checks, or legal reasons.
10. Speed dial so you can call important numbers fast.
11. Call forwarding sends calls to other devices or numbers.
12. Fax online without needing a fax machine with Digital Faxing.
13. Call analytics give detailed insights into your communication activities.
14. Add a Live Chat for real-time communication with customers.

Knowing about both standard and advanced features helps you choose wisely. The right VoIP will match your business needs and improve how you talk. This results in better communication, service for customers, and greater business success.

Feature	Description
Automated Attendant	Allows callers to navigate through a menu of options to reach the desired department or individual.
Caller ID	Displays the caller's name and number, helping your team identify incoming calls.
Call Holding	Enables you to put callers on hold while you attend to other matters.
Call Queuing	Allows you to queue incoming calls and distribute them to available team members.
Music on Hold	Plays custom music or messages while callers are on hold, enhancing their experience.
Custom Ringback	Lets you personalize the ringtone or message heard by callers when they reach your business.
Hot Desking	Allows employees to log in to any available desk phone and access their personalized settings and call history.
Call Flipping	Enables users to seamlessly transfer an active call between devices, such as from a desk phone to a mobile device.

The standard voip features and advanced voip features available can really improve how you communicate. They make your business phone system more efficient. And they help with talking to customers and boosting your team's productivity¹⁸¹⁹²⁰.

Best VoIP Services for Small Businesses

When you're looking for the top VoIP services for small businesses, several names wave high²¹. These companies understand small businesses' special needs. They offer features that simplify communication, boost work, and help companies grow³.

One top choice is CloudTalk. It won the G2 Best Software Award for 2024²¹. CloudTalk comes packed with over 70 features²¹. These include cool tools like Power Dialing and AI-powered help. Plus, it easily works with leading CRM systems. Starting at $25 per user each month, it's a great deal for small businesses²¹.

RingCentral stands strong with over 20 years of experience²¹. It connects to more than 200 CRM systems, making business easier. You can try it for free for 30 days. Their prices start at $20 per user monthly²¹.

Nextiva is also a favorite, serving over 100,000 customers²¹. It syncs well with Google Workspace, Microsoft Teams, and HubSpot. For small teams, it's a big help in becoming more efficient. Their prices begin at $18.95 per user, and there's a free trial for 7 days²¹.

Grasshopper gears towards small businesses and solopreneurs with neat features. You can use voicemail transcription, custom greetings, and more. It costs $14 per user each month, with a 7-day free trial²¹.

8x8 shines with over 60 connections to popular business software²¹. It's linked to tools like Salesforce, HubSpot CRM, and Slack. You can try it for free for 30 days²¹.

Vonage is very dependable and hooks up with platforms like Apptivo and Google Workspace²¹. Their prices start at $13.99 per line monthly. You get a free trial for 14 days²¹.

Dialpad also does a great job with over 25 tools it connects to²¹. It works with Salesforce, Google Workspace, and more. Their prices are from $15 a month, with a 14-day free trial²¹.

Then, there's Line2, offering a virtual phone system with a just $13.75 start, but there's no free trial²¹.

These companies are great options for small businesses and solopreneurs looking for the right VoIP service²¹³. They bring a mix of useful features, good connections, and affordable prices to the table. This makes them solid contenders in the VoIP market for small businesses²¹³.

"VoIP phones can save businesses between 30% and 50% on average, making them a financially viable option for small organizations."³

Choosing the best VoIP for your venture means thinking about a few key things³. Look at what's offered, how it works with your tech, and if there's a trial. This way, you'll find the VoIP that fits your needs and budget the best.

Best VoIP Services for Enterprise Businesses

Today's top VoIP (Voice over Internet Protocol) services for big businesses in 2024 include Dialpad, GoTo Connect, Aircall, and more²². Virtual phone systems, like these, are a great choice over regular landlines. They save money, offer more flexibility, and can be used with different devices²².

Using VoIP can cost between $10 and $30 per user each month. This cost includes extra features and services²². On the other hand, a traditional phone system can be really expensive. It involves buying PBX hardware, handsets, and paying monthly and maintenance fees²².

A VoIP system generally needs only a device and a monthly fee, often starting at $10 per user. This makes it a more affordable option for big companies²².

The big wins of VoIP for businesses are things like using a mobile app, easy setup without contracts, access to various phone numbers, and compatibility with software like CRM²². Top VoIP services pride themselves on simple setup, tools for productivity, seamless integration with software, responsive support, and being budget-friendly²².

• Dialpad uses AI for call transcriptions, aiding productivity²².
• GoTo Connect offers free calls worldwide, a big win for global firms²².
• RingEX by RingCentral dials in a feature set for large firms²².

VoIP features range from call handling to messaging, boosting both work output and customer service²². For instance, GoTo Connect includes clear video meetings with large groups. Yet, reviews about their support vary²².

Prices for these services vary to fit different business sizes. OpenPhone starts at $15 monthly per user, while Aircall's base price is $30. This comes with perks like shared lines and unlimited calling²³.

Other VoIP players, including 8x8 and Vonage, also offer a mix of plans and prices. They cater to business needs with options for additional phone numbers at different monthly rates²³.

8x8, Vonage, and MightyCall are just a few. They provide pricing options and extra phone numbers with varying costs²³. When picking a service, think about what features, compatibility, and support you need for your business²².

Choosing the right VoIP service in 2024 is all about balancing cost, quality, features, and user satisfaction²². The correct choice can boost productivity, improve communication, and enhance team work across your organization²².

Price is crucial, but the real value of a VoIP system is in how it helps streamline work, improve team effort, and please customers better²². Businesses need to study what they need carefully and select a provider that supports their future growth and digital plans²².

Provider	Starting Price (per user per month)	Additional Phone Numbers
OpenPhone	$15	$5 per number per month
RingCentral	$20	$4.99 per number per month
Ooma	$19.95	$9.95 per number per month
Nextiva	$18.95	Contact for a quote
Grasshopper	$14	$9 per number per month
Dialpad	$15	Available upon upgrade
8x8	Contact for a quote	-
Vonage	$13.99	$14.99 per number per month
MightyCall	$15	$5 for local, $10 for international
Aircall	$30	$6 per number per month

Pricing is important, but so are the specific features and integrations a VoIP provider offers²². For example, OpenPhone gives shared numbers and free calling to the US and Canada for $15 monthly per user. RingCentral offers AI tools and meeting transcriptions starting at $20²³.

Ooma supports using standard desk phones and paging, costing $19.95 monthly per user. Nextiva has deep connections to software like Bullhorn and ServiceNow plus video calling at $18.95²³.

For rapid VoIP app setup, Groundwire is a good option with a $9.99 one-time fee²⁴. Zoom Phone starts at $10 per user monthly, suitable for a variety of business sizes²⁴. Microsoft Teams bundles its call service starting at $16 a month with their 365 plans. RingCentral offers different plan levels, starting at $40 per user per month²⁴.

The best VoIP choice in 2024 considers many factors, like cost, the value of features, and the user experience. Choosing wisely helps companies meet their communication and growth goals²².

Integration with Business Software and CRM

VoIP CRM integration is super handy in today's world. It merges well with top business software and CRM platforms. This means companies can handle all contact channels, customer data, and sales in one place for better efficiency²⁵.

When it comes to business phone system software integrations, they often connect with big CRM names. Think Salesforce, HubSpot, and Microsoft Dynamics. This makes it easy to track calls, check customer info, and make calls straight from the CRM platform²¹.

Not just CRM, unified communications platform apps also mix with other business tools. For example, they link with:

• Collaboration apps like Slack and Microsoft Teams
• Productivity suites like Google Workspace and Microsoft 365
• Project management platforms like Asana and Trello
• Marketing automation tools like Pardot and Marketo

These mash-ups help info flow smooth between teams and tasks²⁵. They're all about making work easier and quicker.

And the fun doesn't stop there. You can toss in cool features like call recording, transcription, and analytics. These tech tricks give deep insight into how you chat with customers. It helps sales and customer service get even better²⁵.

VoIP Provider	CRM Integrations	Other Integrations
CloudTalk	-	Zapier, LiveChat, Google Voice, Smith.ai, Kunversion+, SkyCiv Structural 3D, Bitium, Firepoint, Ingrid Cloud21
8x8	Salesforce, Hubspot CRM	Slack, Pipedrive21
Vonage	-	Apptivo, Bullhorn, Coronet, Google Workspace21
Dialpad	Salesforce	Google Workspace, Microsoft 365, Rippling21
Mitel Micloud	Microsoft Outlook, Salesforce	Google Contacts, Skype for Business, Microsoft Teams, CRM systems, marketing automation platforms21

All in all, blending voip crm integration, business phone system software integrations, and unified communications platform apps with key business tools and CRMs is a big win for companies. It makes work smoother, boosts output, and gives key feedback to better serve customers²⁵.

"Integrating our VoIP system with our CRM has been a game-changer for our sales team. We can now access customer information and call history directly from within our CRM, which has significantly improved our response times and overall customer experience."
- Jane Doe, Sales Manager at XYZ Corporation

Conclusion

Business communication methods are changing fast. Today, many companies prefer voip services for business over traditional phones. They have more features and cost less²⁶. Ooma was chosen as the top VoIP service in 2024²⁶. RingCentral is also popular, helping over 35 million happy customers²⁶.

Businesses are choosing best cloud phone systems for their flexibility and advanced features²⁶. For instance, Nextiva offers tools like unlimited file sharing and video calls. RingCentral provides solutions for big companies, supporting large meetings and using AI power²⁶.

The future of business communications is bright with VoIP services evolving. These services help companies of all sizes improve how they communicate²⁶²⁷²⁸., Companies are focusing on saving money, being reliable, and having many features. This is changing how companies connect, work together, and help their customers in the digital world.

FAQ

What is VoIP?

VoIP stands for Voice over Internet Protocol. It's a system that lets you make calls using the internet. You can use a computer, smartphone, special VoIP phones, or browsers that support WebRTC.

Instead of using traditional phone lines, VoIP changes your voice into digital signals. These signals then travel online to the person you're calling.

What is the difference between SIP and VoIP?

SIP is short for Session Initiation Protocol. It helps make VoIP calls possible. But, it does more than just voice calls. SIP also supports video calls, file sharing, and other types of data transfer.

What are the key factors to consider when choosing a VoIP provider?

When picking a VoIP provider for your business, there are several things to think about. Call quality and uptime are top priorities. You should also look at the features they offer and how well they integrate with your other software.

Price, the provider's reputation, and the quality of their customer service matter too.

How can VoIP costs be reduced?

To cut VoIP costs, go for a cloud-based system. This is usually cheaper than an in-house setup. Choosing a pricing plan that fits your needs, like a flat rate or per-user model, can also save money.

Manage your network wisely to avoid extra costs. Check your bandwidth and make sure you're getting the best Quality of Service (QoS).

What factors can impact the call quality and uptime of VoIP services?

Many things can affect your VoIP call's quality and how often it's up and running. These include how busy the network is, the quality of service you get, and the type of data compression used.

Your hardware and your VoIP provider's network setup are also important. They do a lot to make sure you get good call quality and service reliability.

How can I assess a VoIP provider's call quality and uptime?

Figuring out a VoIP provider's call quality and how often their service is available is key. Start by reading what experts and industry reports say. Then, do some of your own testing. Look into things like jitter, latency, and how reliable calls are.

What are the standard and advanced features to look for in VoIP services?

The basics in VoIP are features like forwarding calls, leaving voicemail, and recording conversations. For more, you can get into video calls, sending texts, and having your calls linked to your customer management system (CRM).

What are the best VoIP services for small businesses and enterprise businesses?

For small companies and individuals working on their own, Ooma, Nextiva, and RingCentral Office are good choices. Big companies might prefer services like RingCentral MVP, Zoom Phone, or 8x8 X Series.

How can VoIP services integrate with business software and CRM platforms?

Today's VoIP systems often connect well with the software and tools you already use at work. This means you can do things like start a call with just one click, keep a record of your calls, and talk to people on different communication channels all at once.

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